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Hi, Found a new job opening via Tapstart. Check it out!Company: Audibene,Designation: Customer Care Consultant,Location: Gurgaon, Haryana, India,Salary: rs. 4 - 5 lakhs p.a.,





  role - Customer Care Consultant
  location - Gurgaon, Haryana, India
  salary - rs. 4 - 5 lakhs p.a.
  fulltime

  experience : 1 - 3 yrs
  graduation requirement - Any Bachelor Degree or higher in any field

  website - not specified
  industry - not specified
  functional area - not specified

  specific requirements -
  • Fluent in English, Hindi, and other Indian languages are a plus (e.g. Tamil, Kannada, Bengali, Malayalam, Punjabi etc.). You will need to be able to conduct content-rich and detail-heavy conversations with customers in the appropriate vernacular languages
  • 1-2 years’ work experience as customer care agent or in similar positions with high relevance of customer interaction
  • Ideally experience with medical devices and/or healthcare services
  • Customer orientation and professionalism in engaging with our customers
  • Empathy for people and their expectations towards a medical product
  • Hands-on-mentality and performance orientation
  • Independent thinker, good problem solving skills, adept at communicating with diverse populations, and entrepreneurial mindset

quick description:

ROLES AND RESPONSIBILITIES
  • Individual consultation of customers regarding hearing problems and hearing aids
  • Professional support of customers from the first point of contact to the final sale - no cold-callings, but content-rich consultation of demanding customers
  • Create the best patient journey for the customer through counseling and instruction
  • Development of individual solutions for our customers on basis of identified needs and expectations jointly with our partners and customers


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